Frequently Asked Questions
Everything you need to know about your Must Société experience.
What are your shipping and delivery options for furniture?
We offer white-glove delivery for large furniture items, which includes assembly and removal of packaging. Standard shipping is available for smaller home accessories and decor via local couriers.
What is your return policy on home decor and furniture?
Unused accessories can be returned within 30 days of purchase with a receipt. For furniture, returns are accepted within 14 days, subject to a restocking fee, provided the item is in its original condition.
Do you offer interior design consultations?
Yes, Must Société provides professional design services to help you curate your space. You can book an appointment with our experts online or visit us in-store.
How can I track the status of my order?
Once your order is processed, you will receive a confirmation email with a tracking link. For large furniture deliveries, our logistics team will contact you directly to schedule a delivery window.
Are your products covered by a warranty?
Most of our furniture collections come with a manufacturer's warranty covering structural defects. Specific warranty durations vary by brand and material; please refer to the product page for details.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and offer flexible financing options through our third-party payment partners.